Star Lincoln Glendale FAQs - Your Next Lincoln Service Experts
Star Lincoln Glendale – Service FAQs
Everything you need to know about booking, hours, Pickup & Delivery, Mobile Service, warranties, inspections and more—all in one place.
Answers below reflect Star Lincoln Glendale's current website guidance and Lincoln program terms. If you need clarification, call our service team and we'll help right away.
- Schedule & Hours: Online booking and weekday hours that fit your day.
- Convenience: Lincoln Pickup & Delivery, Mobile Service (when available), shuttle and waiting area.
- Quality & Coverage: Lincoln-certified techs and warranty support for eligible repairs.
Don't see your question? Contact us and we'll get you an answer fast.
Q: How do I schedule a service appointment?
Schedule online from our Service & Parts section or call the service team. Choose your date/time, select services, and we'll confirm your visit.
- Online: Use the "Schedule Service" link
- Phone: Call the Service number shown in the site header/contact page
- Confirmation: We'll text or call with details
Q: Do you offer Lincoln Pickup & Delivery?
Yes. We'll coordinate pickup, complete your service, and return your vehicle. Availability and timing are set during scheduling.
Ask your advisor about parts-dependent repairs and turnaround expectations.
- Convenient: Book with your appointment
- Updates: Phone or text
- Eligibility: Based on service type and availability
Q: Do you offer Mobile Service?
Yes. For eligible maintenance and select repairs, Lincoln Mobile Service can come to your home or workplace when available.
We'll confirm eligibility and timing when you schedule.
- Typical services: Oil & filter, wipers, battery, recalls (select), rotations
- Coverage: Based on parts/tools and technician availability
- Booking: Online or by phone
Q: How long will service take?
It depends on the job and parts availability. Your advisor will give an estimated completion time at check-in and keep you updated.
If timing is critical, ask about Pickup & Delivery or Mobile Service.
- Diagnosis first: Complex repairs require inspection
- Parts factor: Special-order parts can extend timelines
- Updates: Phone or text throughout
Q: Are loaner vehicles available?
Loaners are limited and not guaranteed. Please request one when scheduling; if none are available, we'll discuss alternatives.
- Limited supply: Reserve early
- Alternatives: Shuttle, Pickup & Delivery
- Eligibility: Varies by repair
Q: Are your technicians certified?
Yes. Our Lincoln-certified technicians receive ongoing training to service modern vehicle systems.
- Factory training: Lincoln systems & diagnostics
- Ongoing education: Current tools & procedures
- Quality focus: OEM parts for Lincoln vehicles
Q: Do you perform California safety & emissions inspections?
Yes. Star Lincoln Glendale is authorized to perform California safety and emissions inspections. Appointments are recommended.
- State requirement: Safety & emissions (as applicable)
- Bring: Registration and insurance
- Timing: Generally a short visit once you're checked in
Q: Can I change or cancel my appointment?
Yes. Call the service team to adjust or cancel. For Pickup & Delivery, call to modify your pickup/return window.
- Phone first: Fastest way to reschedule
- Parts note: Special-order parts may affect timing
- Reminders: We'll confirm the new time
Q: How will I receive updates on my vehicle?
Your advisor will call or text with status updates and pickup information.
- Preferred contact: Tell us call or text
- Milestones: Estimate, approval, completion
- Questions: Call us any time during business hours
Q: Do you offer service specials?
Yes. Visit our Service Specials page for current offers such as premium maintenance packages, battery checks, alignments and more.
- Save: Rotating discounts on popular services
- Easy to use: Present the offer at check-in
- Where: Service Specials
Q: Do you service vehicles not purchased here?
Yes for Lincoln vehicles. For other makes, call to confirm service availability. Many routine items can be handled via Pickup & Delivery or Mobile Service when available.
- Lincoln specialists: Factory tools & training
- Routine maintenance: Often eligible for Mobile Service
- Confirmation: Call with your VIN and service needs